Terms of service

Disclaimer

Dreamtape products and the information provided on this website are intended for general wellness purposes only and are not a substitute for professional medical advice, diagnosis or treatment.

Individual experiences may vary, and Dreamtape does not guarantee any particular sleep, breathing or health outcome.

Before using a product, read and follow all instructions and warnings, and seek advice from a qualified healthcare professional if you have a medical condition, breathing concerns, sensitive skin or are unsure whether the product is suitable for you.

Dreamtape is not intended for children under 18. Do not use it if you cannot breathe comfortably through your nose, have nasal congestion, sleep apnoea, serious heart or breathing conditions, have consumed alcohol or sedatives, are at risk of vomiting, or cannot remove the tape without assistance. Seek medical advice before use if pregnant, elderly or managing a medical condition. This product is for general wellness only and is not intended to diagnose, treat, cure or prevent any condition.

This is a single-use product and must be discarded after use. Do not apply it to broken or irritated skin or use it if you are sensitive to adhesives. Remove it immediately and stop use if you experience breathing difficulty, dizziness, discomfort, irritation or an allergic reaction.

Nothing in this disclaimer excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.

Acceptance

This website is operated by Garrett John Schaper, trading as Dreamtape, (ABN: 40 239 982 242) (referred to as, “we”, “us” or “our”). The Site is available at www.dreamtape.com.au and may also be accessed through other domains, platforms or channels operated by us.

By accessing our website, placing an order or purchasing a product from Dreamtape, you agree to these Terms and Conditions.

You must be at least 18 years old or have permission from a parent or legal guardian to place an order.

You agree to provide accurate, complete and current information when placing an order. You must not use our website or products for any unlawful or unauthorised purpose.

If you do not agree to these Terms and Conditions, you must not use our website or purchase our products.

Orders

When you submit an order through our website, you are making an offer to purchase the selected products at the price displayed at checkout.

You are responsible for reviewing your products, quantities, delivery address, billing information, shipping method and total price before submitting your order.

An order is not accepted until we have confirmed it or dispatched the products.

We may refuse or cancel an order where:

  • a product is unavailable;
  • incorrect pricing or product information was displayed;
  • payment cannot be authorised;
  • we reasonably suspect fraudulent or unauthorised activity;
  • the delivery address is incomplete or unavailable; or
  • the order breaches these Terms and Conditions.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled products and any applicable shipping charges.

Price and Payments

All prices displayed on our Australian website are in Australian dollars and include GST where applicable.

Shipping charges and any other applicable fees will be displayed at checkout before payment is completed.

Payment must be made using one of the payment methods available at checkout. Payments may be processed by third-party providers such as Shopify Payments, PayPal, Apple Pay, Google Pay, Shop Pay or supported card providers.

Your use of a third-party payment service may also be subject to that provider’s terms and conditions.

For international orders, you may be responsible for customs duties, import taxes or other charges imposed by your country.

Promotional codes must be entered at checkout and are subject to any conditions, expiry dates or usage restrictions stated with the promotion. Unless otherwise stated, promotional codes cannot be combined.

Subscription payments

Where you purchase a subscription, you authorise Dreamtape or its payment provider to automatically charge your selected payment method at the recurring interval displayed when you subscribe.

Your subscription will continue until it is paused or cancelled.

You may manage, pause or cancel your subscription through the subscription-management link provided to you or by contacting support@dreamtape.com.au

Cancellations must be completed before your next order is processed. Orders that have already been processed or dispatched cannot be cancelled and will be handled under our Returns Policy and the Australian Consumer Law.

You are responsible for maintaining current payment and delivery information.

We may change future subscription prices or benefits by providing reasonable notice before the change applies. You may cancel your subscription before the new price or conditions take effect.

Product Availability

All products are subject to availability.

We make reasonable efforts to ensure that product availability displayed on our website is accurate. However, a product may become unavailable after an order has been placed.

If we cannot supply a product, we will contact you and provide an appropriate option, which may include:

  • a full refund for the unavailable product;
  • waiting until the product becomes available;
  • an alternative product with your agreement; or
  • store credit with your agreement.

You are not required to accept an alternative product or store credit where you are entitled to a refund.

We may change, replace or discontinue products at any time without notice, provided this does not affect an order we have already accepted.

Delivery

We deliver to the locations available during checkout.

Shipping charges and estimated delivery timeframes will be displayed on our website or at checkout.

Delivery timeframes are estimates only and may be affected by:

  • carrier delays;
  • customs processing;
  • weather conditions;
  • public holidays;
  • peak shopping periods;
  • incorrect delivery information; or
  • circumstances outside our reasonable control.

You are responsible for providing a complete and accurate delivery address.

Contact us immediately if you need to change your address. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Risk in the products passes to you once they have been delivered to your nominated address, an authorised recipient or another delivery location selected by you.

If tracking shows that an order has been delivered but you cannot locate it, contact support@dreamtape.com.au as soon as possible so we can investigate with the delivery provider.

Nothing in this section limits your rights under the Australian Consumer Law.

Returns

Return requests must be submitted to support@dreamtape.com.au and include:

  • your full name;
  • your order number;
  • the reason for the return; and
  • photographs where the product is damaged, faulty or incorrect.

Unless the return is being made under our risk-free trial or the Australian Consumer Law, change-of-mind returns may only be accepted where the product is:

  • unopened;
  • unused;
  • undamaged;
  • in its original sealed packaging; and
  • returned within the timeframe stated in our Returns and Refund Policy.

Products that have been opened or used may not be accepted for a change-of-mind return due to hygiene and safety reasons.

Do not send a return before receiving return instructions from us.

Original shipping charges are generally non-refundable for change-of-mind returns. You may also be responsible for return shipping costs unless otherwise stated or required by law.

This section does not limit your rights under the Australian Consumer Law or our risk-free trial.

30-Day Risk-Free Trial

Dreamtape offers a 30-day risk-free trial on eligible first-time purchases.

To request a refund under the trial, you must contact support@dreamtape.com.au within 30 days of the date your order was delivered.

Your request must include your full name, order number and a brief explanation of your experience.

To qualify for the trial:

  • the product must have been purchased directly from Dreamtape;
  • you must have used the product according to its supplied instructions;
  • the product must not have been deliberately damaged, altered or misused;
  • you must return any remaining product and packaging if requested; and
  • the request must not involve suspected fraud, abuse or repeated use of the offer.

Unless otherwise stated, the trial is limited to one refund per customer, household and delivery address.

The risk-free trial applies to the product purchase price. Original shipping charges, express shipping charges, customs duties and import taxes are not refundable unless required by law.

We will provide return instructions after reviewing your request. Do not return a product without first contacting us.

Approved refunds will be issued to the original payment method.

The risk-free trial is an additional voluntary benefit and does not replace or limit your rights under the Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

The remedy available may depend on whether the problem is major or minor and the circumstances of the purchase.

Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

We may request reasonable information, photographs or the return of the product so that we can assess a claim.

Where required by law, we will cover reasonable return shipping costs associated with a valid claim.

Intellectual Property

All material available through the Dreamtape website, including our:

  • business name;
  • logos;
  • packaging;
  • product designs;
  • photographs;
  • graphics;
  • written content;
  • videos;
  • website design; and
  • other branding materials

is owned by or licensed to Dreamtape and is protected by applicable intellectual property laws.

You may access and use our website for personal, non-commercial shopping purposes.

You must not copy, reproduce, modify, distribute, publish, sell or commercially use our content without our prior written permission.

Nothing in these Terms and Conditions transfers ownership of our intellectual property to you.

Limitations

Information provided through our website is general information only and is not medical advice.

Dreamtape products are not intended to diagnose, treat, cure or prevent any disease, medical condition, breathing disorder or sleep disorder. Individual experiences and results may vary.

You are responsible for reviewing and following all product instructions and warnings. You should seek advice from an appropriately qualified healthcare professional where you are uncertain whether a product is suitable for you.

To the maximum extent permitted by law, Dreamtape is not responsible for loss or damage caused by:

  • using a product contrary to its instructions;
  • continuing to use a product after experiencing discomfort or an adverse reaction;
  • misuse, alteration or improper storage of a product;
  • incorrect information provided by you;
  • unauthorised access to your account caused by your failure to protect your login details; or
  • circumstances outside our reasonable control.

Nothing in these Terms and Conditions excludes liability that cannot lawfully be excluded, including liability arising under the Australian Consumer Law

Collection Notice

Dreamtape may collect personal information when you:

  • visit or interact with our website;
  • place an order;
  • create an account;
  • join a subscription;
  • contact customer support;
  • enter a promotion; or
  • subscribe to marketing communications.

The information collected may include your name, email address, telephone number, billing and delivery address, order information, payment-related information, website activity and communications with us.

We collect this information to:

  • process payments;
  • fulfil and deliver orders;
  • administer subscriptions;
  • provide customer support;
  • prevent fraudulent transactions;
  • improve our website and products;
  • send communications you have requested;
  • comply with legal obligations; and
  • conduct marketing where permitted.

If you do not provide the required information, we may be unable to process your order, deliver your products or provide the requested service.

We may disclose relevant information to service providers involved in operating our business, including payment processors, Shopify, subscription providers, delivery companies, technology providers, marketing providers and professional advisers.

Some service providers may store or process information outside Australia.

Our Privacy Policy explains how we handle personal information, how you may request access to or correction of your information and how you may make a privacy complaint.

You may unsubscribe from marketing emails at any time using the unsubscribe link included in the communication.

Privacy enquiries may be sent to support@dreamtape.com.au

General

We may update these Terms and Conditions by publishing a revised version on our website.

The Terms and Conditions applying to an order will generally be those published when the order was placed.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary. The remaining provisions will continue to apply.

Our failure to enforce a provision immediately does not waive our right to enforce it later.

These Terms and Conditions are governed by the laws of NSW, Australia. You and Dreamtape submit to the non-exclusive jurisdiction of the courts of that state or territory.

Questions about these Terms and Conditions may be sent to: support@dreamtape.com.au

These Terms and Conditions apply to the use of www.dreamtape.com.au and the purchase of products from Dreamtape.

Last updated: 25 July 2026