Refund policy
At Dreamtape, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
- Items must be unused and in their original packaging
- Products must not be opened or damaged
- Proof of purchase or order confirmation is required
For hygiene and safety reasons, we cannot accept returns on opened or used products unless the item is faulty or damaged.
Refunds
Once your return has been received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed back to your original payment method within 5–10 business days depending on your bank or payment provider.
Shipping costs are non-refundable unless the item arrived damaged, defective, or incorrect.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We will work to resolve the issue as quickly as possible.
Return Shipping
Customers are responsible for return shipping costs for change-of-mind returns unless otherwise stated.
Where an item is faulty, damaged or incorrect, Dreamtape will cover reasonable return shipping costs where required under the Australian Consumer Law.
We recommend using a tracked shipping method. For returns arranged and paid for by the customer, the item remains the customer’s responsibility until it is received by Dreamtape. Dreamtape cannot process a refund for a return that is not received.
Contact Us
For all return and refund enquiries, please contact: support@dreamtape.com.au
We aim to respond within 24–48 business hours.
Disclaimer
The information provided in this policy is for general informational purposes only and does not constitute legal advice. By using this website and purchasing from Dreamtape, you acknowledge that you have read and understood this policy.